Safety & Security

Your safety is our priority. We've implemented multiple measures to ensure a secure experience when using StuurBoi services.

Verified Providers

Every service provider goes through a rigorous verification process before joining our platform:

  • Identity verification
  • Criminal background checks
  • Address verification
  • Skills assessment

Secure Payments

Our payment system is designed to protect both customers and service providers:

  • Encrypted payment processing
  • No cash transactions
  • Secure payment release after service completion
  • Dispute resolution system

Insurance Coverage

StuurBoi provides comprehensive insurance coverage for all services booked through our platform:

  • Up to R50,000 damage protection for customer property
  • Personal accident coverage for service providers
  • Third-party liability coverage

Safety Tips

For Customers

  • Always verify the identity of your service provider upon arrival
  • Check provider ratings and reviews before booking
  • Use our in-app messaging to communicate with providers
  • Share booking details with a trusted friend or family member
  • Report any suspicious behavior immediately

For Service Providers

  • Always wear your StuurBoi identification badge
  • Verify booking details before starting work
  • Use location sharing during service delivery
  • Report unsafe conditions or inappropriate requests
  • Follow our safety guidelines for specific service types

Reporting Safety Concerns

If you ever feel unsafe or encounter any issues during a service:

In case of emergency, always contact local emergency services first by dialing 10111.